Increase customer satisfaction: Answer support questions before they become support tickets | Yext

Increase customer satisfaction: Answer support questions before they become support tickets

Learn ways to optimize your support teams time and resources– saving costs and improving customer satisfaction.

Today's environment for customer support is complex. Now more than ever, customers are asking for more, and businesses need to deliver– all while spending less money and time on requests.

That's where data comes into play. Join Duane Forrester, VP, Industry Insights, and Trent Ruffalo, Solution Product Marketing Manager, at Yext, as they share how to enable support systems to help both customers and employees.

This session will break down:

Help Site Search: How AI-powered search on your public help site can increase customer satisfaction and conversions.
Case Form Deflection: Recommend related content based on the issue being raised to prevent case submissions.
Agent Desktop Search: How AI-powered search can empower your agents to drive faster case resolution.
How to enable support systems such as chatbots
How Yext solutions will help you meet new customer demands, keep your agents happy, and save costs

Duane Forrester

VP of Industry Insight

Trent Ruffolo

Sr. Product Marketing Manager